Seatd Terms of Service

By accessing or using the Services, creating an account, making a reservation through Seatd, enrolling a Restaurant in Seatd, or otherwise indicating acceptance, you agree to these Terms and to any additional terms presented to you for a particular Service. If you use the Services on behalf of a business or Restaurant, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Services.

Seatd provides technology that connects Restaurants and Guests and supplies Restaurants with reservation, waitlist, seating, guest-communication, payment, reporting, and related operational tools.

Seatd does not own or operate participating Restaurants and does not prepare food, provide restaurant service, maintain Restaurant premises, supervise Restaurant personnel, determine food-safety practices, or control a Restaurant's day-to-day operations. Each participating Restaurant is independently responsible for its premises, personnel, products, service, legal and regulatory compliance, operating hours, reservation fulfillment, seating operations, and customer service.

Users must provide accurate information and maintain the confidentiality of account credentials. Restaurant account holders are responsible for activity performed through authorized Restaurant accounts and must promptly notify Seatd of suspected unauthorized access.

Seatd may require identity, business, ownership, tax, payment, or other verification where reasonably necessary to provide the Services, prevent fraud, or comply with law or provider requirements.

A reservation made through Seatd represents a reservation with the applicable participating Restaurant, subject to the information and conditions displayed at the time of booking. Guests are responsible for providing accurate contact and reservation information and for timely arrival with the expected party.

Restaurants may establish reasonable cancellation, late-arrival, no-show, party-size, dining-duration, accessibility, and operational policies, provided those policies do not conflict with a specific Seatd guarantee expressly presented to the Guest at booking.

An eligible prepaid Seatd reservation carries the specific seating guarantee presented to the Guest at purchase. The Restaurant-selected guarantee may be ten (10), fifteen (15), or twenty (20) minutes, and may not exceed twenty (20) minutes. The exact guaranteed seating deadline presented at purchase governs and is locked for that reservation. If the Guest timely checks in and is ready to be seated at the scheduled reservation time and the Restaurant cannot seat the Guest by that deadline, the reservation qualifies for a refund in accordance with the Seatd Refund & Reservation Guarantee Policy.

The guarantee does not apply when the delay is primarily attributable to the Guest, including late arrival, an incomplete party, a material unapproved change in party size, refusal of a reasonably suitable available table, conduct that prevents safe or lawful service, or another Guest-caused circumstance. Extraordinary events outside the reasonable control of both Seatd and the Restaurant may be evaluated case by case as permitted by applicable law.

Each Restaurant is responsible for maintaining accurate business information, operating hours, availability, reservation capacity, contact information, seating practices, and any policies displayed through Seatd. A Restaurant must use Guest data only for legitimate reservation, hospitality, operational, support, and other lawful purposes.

Restaurants must comply with applicable food-service, accessibility, employment, privacy, communications, tax, licensing, consumer-protection, and other laws applicable to their operations.

Seatd's standard Restaurant software program includes the first monthly billing period at no subscription charge. After the introductory period, the standard subscription price is $100 per Restaurant per month, plus applicable taxes, unless a different written agreement applies.

The monthly software subscription is separate from reservation proceeds, Restaurant transaction revenue, Seatd platform fees, payment-processing charges, refunds, settlements, and payouts. Reservation revenue does not automatically credit, offset, reduce, or satisfy the monthly subscription fee unless Seatd expressly agrees otherwise in writing.

After the introductory period, the Restaurant authorizes Seatd or its payment provider to charge the applicable recurring monthly subscription fee to the authorized payment method until cancellation. A Restaurant must cancel before the next renewal date to prevent the next monthly subscription charge. Except where required by law or in the case of a verified billing error, subscription charges already incurred are non-refundable and are not prorated for a partially used billing period.

The introductory free period is limited to one introductory period per Restaurant or commonly controlled business unless Seatd expressly approves otherwise.

Unless a different written agreement applies to a particular Restaurant, the current allocation of eligible paid Seatd reservation proceeds is sixty percent (60%) to the Restaurant and forty percent (40%) to Seatd as the platform share.

This transaction allocation is separate from the monthly Restaurant software subscription. Payment-processing charges, refunds, disputes, taxes, reversals, and other amounts may be accounted for separately. Seatd does not guarantee any particular number of reservations, customer traffic, revenue, profit, or return on investment.

Where a Guest qualifies for a refund because the Restaurant fails to seat a timely checked-in Guest by the exact guaranteed seating deadline locked and presented at purchase, cancels an eligible reservation, closes, overbooks, lacks operational capacity, or otherwise fails to provide the reserved service for reasons attributable to the Restaurant, the Restaurant bears the economic responsibility for the Guest's full qualifying refund.

When a timely checked-in Guest is ready to be seated and the Restaurant fails to seat the Guest by the exact purchased guarantee deadline for a Restaurant-caused reason, Seatd also assesses the Restaurant an additional $2 missed-guarantee charge. The $2 missed-guarantee charge is separate from the Guest's full qualifying refund.

Seatd's platform share may remain earned and retained where Seatd successfully provided the applicable reservation, marketplace, technology, payment, and communication services and the qualifying failure was not caused by Seatd.

The Restaurant therefore authorizes Seatd and its payment provider, to the extent permitted by law and provider rules, to reverse, debit, offset, withhold, invoice, or otherwise recover Restaurant funds necessary to provide the Guest the full refund owed. The amount recoverable from the Restaurant may exceed the Restaurant's proceeds from the specific transaction because Seatd's platform share may be less than the total amount required to make the Guest whole. Recovery may be made from pending or future Restaurant proceeds, a connected payment account, an authorized payment method, or another commercially reasonable method permitted by law and the applicable payment agreement.

Where a qualifying refund results directly and solely from a verified failure of Seatd's technology or payment system rather than Restaurant operations, Seatd will surrender or refund Seatd's applicable economic share, and the Restaurant remains responsible for returning the Restaurant's applicable economic share so that the Guest receives the full refund owed.

Seatd will not require a Restaurant to absorb Seatd's economic share of a qualifying refund caused solely by Seatd, and Seatd will not be required to absorb Restaurant proceeds where the qualifying failure was attributable to the Restaurant.

Seatd may use third-party payment processors, including Stripe, to process Guest payments, Restaurant connected accounts, transfers, settlements, subscription charges, refunds, disputes, and related transactions. Restaurants may be required to establish and maintain an eligible connected payment account and complete identity, tax, banking, and compliance requirements imposed by the payment provider.

Where payment-provider systems permit, sensitive banking information, full card numbers, and identity-verification documents should be collected directly by the payment provider rather than Seatd. Restaurant and Guest use of payment services may also be subject to the payment provider's applicable terms.

If a Guest cancels an eligible paid Seatd reservation at least twenty-four (24) hours before the scheduled reservation time, the Guest is eligible for a full refund of the qualifying Seatd access purchase. For this ordinary advance cancellation, the Restaurant returns or relinquishes its applicable sixty percent (60%) transaction share and Seatd returns or relinquishes its applicable forty percent (40%) transaction share so the Guest receives the full qualifying Seatd access amount. Processing fees, taxes, provider mechanics, and legally required adjustments may be handled according to applicable payment-processor rules and law.

If a Guest cancels less than twenty-four (24) hours before the scheduled reservation time, the standard twenty-four-hour advance-cancellation refund does not apply unless another qualifying refund condition applies, applicable law requires otherwise, or the specific reservation terms expressly provide otherwise.

Restaurants must reasonably cooperate with Seatd in investigating Guest complaints, refunds, payment disputes, chargebacks, fraud, and evidence requests. A Restaurant is responsible for amounts arising from the Restaurant's failure to provide the reserved service, inaccurate Restaurant information, Restaurant misconduct, misuse of Guest data, unauthorized activity attributable to the Restaurant, or breach of these Terms.

Seatd may offset amounts properly owed by a Restaurant against amounts otherwise payable to that Restaurant to the extent permitted by law and applicable payment-provider requirements. Nothing in these Terms limits non-waivable consumer rights.

Guests and Restaurant users may receive operational communications relating to reservations, confirmations, cancellations, waitlists, table-ready notifications, account security, payments, support, and other service administration.

Seatd provides transactional reservation and waitlist SMS notifications, including reservation confirmations, reminders, waitlist updates, table-ready notifications, seating updates, and related transactional reservation or waitlist notices.

Guests opt in digitally by entering their mobile phone number during the Seatd booking or waitlist process and affirmatively selecting a separate SMS consent checkbox. The checkbox is unchecked by default. SMS consent is optional, and guests may complete a reservation without selecting the checkbox. Entering a phone number alone does not constitute SMS consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for any delayed or undelivered messages.

Customer care: support@seatd.net or 406-451-4844.

Opting out of SMS may prevent text-based operational notifications but does not by itself cancel a reservation. Transactional email may continue where reasonably necessary to administer a reservation, payment, account, or support request.

Restaurants may access information about Guests associated with their Restaurant for legitimate reservation, hospitality, operational, support, and related lawful purposes. Restaurants may not improperly sell, disclose, scrape, misuse, or use Guest information in violation of applicable privacy, communications, consumer-protection, or marketing laws.

Seatd's collection and use of personal information is further described in the Seatd Privacy Policy.

Users may not use the Services to commit fraud; impersonate another person or business; interfere with or damage the platform; access data without authorization; introduce malicious code; circumvent security controls; abuse payment systems; send unlawful communications; harvest Guest information; violate intellectual-property rights; or use the Services in a manner that violates law or the rights of others.

Seatd may suspend or terminate access where reasonably necessary to protect Guests, Restaurants, Seatd, payment providers, communications providers, or the integrity of the Services.

Seatd and its licensors retain all rights in the Seatd software, platform, branding, designs, documentation, code, data models, and related intellectual property. Restaurants retain ownership of their own trademarks, menus, photographs, business information, and other materials they provide, while granting Seatd the limited rights reasonably necessary to operate, display, market, and support their participation in the Services.

Seatd will use commercially reasonable efforts to maintain the Services but does not guarantee uninterrupted or error-free availability. Internet failures, telecommunications outages, payment-provider interruptions, third-party service failures, maintenance, security incidents, or events outside Seatd's reasonable control may temporarily affect service.

Seatd is not responsible for the independent acts or omissions of third-party services, financial institutions, telecommunications carriers, or Restaurants, except to the extent liability cannot lawfully be disclaimed.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SEATD DISCLAIMS WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SEATD DOES NOT WARRANT ANY PARTICULAR LEVEL OF RESTAURANT SALES, RESERVATION VOLUME, CUSTOMER TRAFFIC, REVENUE, PROFIT, OR BUSINESS PERFORMANCE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEATD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOSS OF GOODWILL, OR LOSS OF DATA.

FOR CLAIMS ARISING FROM A RESTAURANT'S USE OF THE SOFTWARE SUBSCRIPTION, SEATD'S AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE AMOUNTS PAID BY THAT RESTAURANT TO SEATD FOR THE SERVICES DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR FIVE HUNDRED DOLLARS ($500), EXCEPT TO THE EXTENT A DIFFERENT LIMIT IS REQUIRED BY LAW.

To the extent permitted by law, a Restaurant agrees to defend, indemnify, and hold harmless Seatd LLC and its officers, directors, employees, and agents from third-party claims arising from the Restaurant's food or beverage service, premises, personnel, failure to honor reservations, violation of law, misuse of Guest information, infringement of third-party rights, or breach of these Terms. This obligation does not apply to the extent a claim results from Seatd's own unlawful conduct, gross negligence, or other conduct for which indemnification cannot lawfully be required.

Except to the extent applicable law requires otherwise, these Terms and disputes arising from them will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Nothing in these Terms eliminates or restricts rights, remedies, or regulatory requirements that cannot lawfully be waived or displaced in the jurisdiction applicable to a Guest or Restaurant.

Seatd may update these Terms from time to time. Material changes will be communicated as required by applicable law. The "Last Updated" date identifies the current version.

Customer and Restaurant Support: support@seatd.net

General Inquiries: hello@seatd.net

Administrative and Legal Notices: admin@seatd.net

Seatd LLC. A Montana limited liability company doing business as Seatd.