Tables on demand.

Seatd is a restaurant reservation, waitlist, Host Stand, Floor Map, guest management, and demand-based access platform. Restaurants can keep standard reservation inventory free while choosing to offer premium access on selected high-demand reservation times or through Seatd Express.

A Seatd access fee is for optional premium access, timing, certainty, or priority. It is separate from the guest's food and beverage bill. Depending on the Seatd model selected by the restaurant, the purchase may secure access to a high-demand reservation time, a defined seating guarantee, or priority through Seatd Express.

No. Restaurants control their inventory. Reservation times can remain completely free, be offered with paid premium access, or use a combination of both. Seatd is designed to let the restaurant decide where paid access makes sense.

Yes. A restaurant can keep most reservation times free and offer premium access only on selected high-demand times.

Example: A restaurant could keep 5:00 PM and 8:30 PM free while offering premium access to a limited number of 7:00 PM and 7:30 PM reservations.

Fixed and Dynamic are reservation access models. Fixed allows a restaurant to set premium access pricing for selected reservation times. Dynamic allows pricing to respond to the restaurant's configured demand model. Seatd Express is separate from reservations and provides an optional priority waitlist experience. All three connect to the same Seatd restaurant operating platform.

The restaurant does. Seatd gives restaurant operators control over which reservation times are available, which remain free, which offer premium access, the available capacity, and when paid access is paused.

The restaurant controls its access pricing within the Seatd tools provided for the selected model. Different reservation times can have different pricing.

Yes. Seatd supports individual reservation times with independent pricing and capacity.

Example: A restaurant could offer 6:00 PM at $10, 7:00 PM at $20, leave 8:30 PM free, and keep other times unavailable.

Yes. Restaurants do not have to move their entire reservation inventory into paid access. A restaurant can start with a small number of high-demand times, evaluate the experience, and expand or adjust its use of Seatd.

Yes. Restaurant managers retain control over paid access and can pause or adjust what is being offered through Seatd.

No. Seatd's product supports phased adoption. Restaurants can begin with selected inventory and move additional reservation activity into Seatd as appropriate for their operation.

Yes. Seatd is designed to support restaurant operations during a transition. Existing reservations can be imported into Seatd so staff can continue working from a unified reservation view.

Seatd supports importing existing future reservations so they remain visible to restaurant staff after a platform transition. The import process is designed to preserve core reservation details such as guest name, reservation date and time, party size, contact information when available, notes, and external booking identifiers.

Yes. Seatd supports CSV reservation imports using common reservation fields and includes duplicate protection so the same external reservation is not unintentionally imported multiple times.

Imported reservations remain part of the restaurant's Seatd reservation workflow. Seatd also supports sending updated confirmation emails informing guests that the restaurant has changed reservation platforms while confirming that their existing reservation remains intact.

No. A properly imported existing reservation remains a reservation. The guest does not need to rebook simply because the restaurant changed reservation systems.

Seatd receives a transaction share when a paid Seatd access purchase succeeds. The current Seatd access revenue split is 60% to the restaurant and 40% to Seatd, subject to applicable processing costs, refunds, taxes, cancellations, and adjustments.

The restaurant share is 60% of the applicable paid access amount.

Example: If a guest purchases $20 of Seatd premium access, the restaurant share is $12 and the Seatd share is $8 before applicable processing costs, refunds, taxes, cancellations, or other adjustments.

No. The Seatd access purchase is separate from the guest's food and beverage bill. The restaurant continues to handle the guest's meal, drinks, gratuity, and other in-restaurant charges through its normal systems.

Seatd's restaurant financial tools are designed to show the restaurant's Seatd economics alongside Stripe connected-account information, including relevant pending and available balances, transaction activity, and payout history.

Paid access uses the restaurant's connected Stripe account. Actual payout timing depends on the connected account's Stripe payout schedule, account status, banking system, and bank processing time. Seatd does not promise a universal number of days because payout timing can vary.

No. For paid access processed through Seatd's Stripe Connect flow, the restaurant's share is routed through its connected Stripe account. The restaurant does not need to create a separate invoice to Seatd for each reservation.

Seatd access revenue should be tracked separately from normal food, beverage, gratuity, and other restaurant sales. Seatd reporting is intended to distinguish access-fee activity, restaurant share, Seatd share, refunds or adjustments, and payouts. Each restaurant should have its accountant determine the appropriate general-ledger classification for its business.

Tax treatment can vary by jurisdiction and transaction structure. Seatd does not characterize premium access as universally taxable or universally tax-free. Restaurants should review the applicable treatment with their accountant or tax adviser, and Seatd will maintain transaction reporting needed to support appropriate accounting and tax treatment.

Seatd uses Stripe for its paid reservation and connected-account payment infrastructure.

Card payment information is handled through Stripe's payment infrastructure rather than being entered into the restaurant's Seatd dashboard.

Yes. Paid access requires the restaurant's Stripe connected account to complete the required onboarding and payment readiness checks. Free reservation inventory can remain separate from paid access.

For eligible paid reservations, the restaurant selects a defined seating guarantee before the reservation is purchased. The guarantee tells the guest the latest promised seating time associated with that paid reservation.

Seatd currently supports 10-minute, 15-minute, or 20-minute seating guarantees. A restaurant cannot set a paid seating guarantee longer than 20 minutes.

No. The guarantee selected for that purchased reservation is locked for that guest. It cannot be extended after purchase.

If a timely checked-in guest is ready to be seated and the restaurant fails to seat the guest by the exact purchased guarantee deadline for a restaurant-caused reason, the guest is eligible for a full refund of the qualifying Seatd access purchase under the Seatd Refund & Reservation Guarantee Policy. The restaurant bears the economic responsibility for the restaurant-caused refund. Seatd also assesses the restaurant an additional $2 missed-guarantee charge. The $2 missed-guarantee charge is separate from the guest refund.

No. Twenty minutes is the maximum. A restaurant can select a 10-minute, 15-minute, or 20-minute guarantee for eligible paid access. The purchased guarantee is the one that applies to that guest.

If a guest cancels an eligible paid Seatd reservation at least 24 hours before the scheduled reservation time, the guest is eligible for a full refund of the qualifying Seatd access purchase under the Seatd Refund & Reservation Guarantee Policy. For this ordinary advance cancellation, the restaurant returns or relinquishes its applicable 60% transaction share and Seatd returns or relinquishes its applicable 40% transaction share so the guest receives the full qualifying Seatd access amount. Processing fees, taxes, provider mechanics, and legally required adjustments may be handled according to applicable payment-processor rules and law.

The standard advance-cancellation refund applies when cancellation occurs at least 24 hours before the reservation. A cancellation inside that window does not qualify for the standard 24-hour advance refund unless another qualifying refund condition applies or the applicable reservation terms provide otherwise.

If the restaurant cancels an eligible paid reservation, cannot provide the purchased access, and the guest did not materially breach the reservation terms, the guest is entitled to the qualifying refund under the Seatd Refund & Reservation Guarantee Policy.

If a timely checked-in guest is ready to be seated and the restaurant fails to seat the guest by the exact purchased guarantee deadline for a restaurant-caused reason, the guest is eligible for a full refund of the qualifying Seatd access purchase. The restaurant bears the economic responsibility for the restaurant-caused refund, and Seatd assesses the restaurant an additional $2 missed-guarantee charge. The $2 missed-guarantee charge is separate from the guest refund.

After a refund is approved and submitted for processing, the time it takes to appear on the guest's account depends on the payment processor, card network, and guest's financial institution.

Yes. Seatd's restaurant refund workflow supports restaurant review and dispute handling. Restaurant operators can acknowledge a refund case or request review when they believe the circumstances require additional investigation.

Seatd records operational reservation data such as check-in and seating activity that can be used when reviewing a disputed guarantee. Seatd may review the available reservation record and circumstances before resolving a disputed refund case.

Timely guest arrival matters to a seating guarantee. Seatd evaluates the guarantee using the recorded reservation and check-in information together with the applicable arrival terms. No specific late-arrival grace period applies unless it exists in the applicable product or published policy.

Seatd is optional premium access. A guest may choose to pay when the timing, certainty, or priority is worth more to them than waiting for standard availability. Restaurants can continue offering free reservation inventory alongside premium access.

No. The guest's meal is still purchased from the restaurant normally. A Seatd charge is for optional premium access, reservation timing, seating certainty, or priority depending on the Seatd product being used.

For an eligible paid reservation, the guest receives access to the selected premium reservation inventory and the seating guarantee displayed before purchase. If the restaurant fails to deliver the qualifying seating guarantee, the Seatd Refund & Reservation Guarantee Policy applies.

Yes, whenever the restaurant offers free inventory. Seatd does not require every reservation time to carry an access price.

Seatd is operated by Seatd LLC.

No. Seatd combines reservations, waitlist, Host Stand operations, Floor Map and table status, guest management, restaurant controls, and optional demand-based access models in one operating platform.

Seatd uses server-side restaurant and reservation records to keep operational and payment activity tied to the correct restaurant and booking.