Seatd Privacy Policy

This Policy applies to Guests, Restaurant owners and employees, prospective Restaurant partners, website visitors, support contacts, and other individuals who interact with Seatd.

Restaurants may separately collect and use Guest information for their own independent business purposes. A Restaurant's independent handling of personal information is subject to that Restaurant's own legal obligations and policies.

Depending on how an individual uses Seatd, we may collect identifiers and contact information such as name, email address, telephone number, Restaurant name, business address, city, state, ZIP code, account identifiers, and similar contact details.

For reservations, we may collect Guest name, email address, telephone number, party size, reservation date and time, notes voluntarily supplied with a reservation, accessibility requests, special-occasion information, reservation status, confirmation information, and related communication history.

For Restaurant accounts, we may collect owner or manager contact details, Restaurant business information, account configuration, operational settings, subscription information, payment-account status, and activity records.

We may also collect technical information such as browser or device information, IP address, timestamps, authentication and security logs, pages or features accessed, and diagnostic information reasonably necessary to operate, secure, and improve the Services.

We may receive personal information directly from individuals; from participating Restaurants and their authorized users; from reservation and account activity; from payment, email, SMS, hosting, security, and analytics providers; and from other sources permitted by applicable law.

Seatd may use third-party payment processors, including Stripe, to process payments, connected Restaurant accounts, payouts, refunds, subscriptions, and related financial activity.

Where the integration permits, full payment-card information, banking information, and identity-verification documents should be provided directly to the payment processor. Seatd may receive transaction metadata such as payment amount, payment status, processor identifiers, refund status, connected-account status, payout status, and similar information necessary to operate and reconcile the Services.

Seatd may process email addresses, telephone numbers, communication type, message status, timestamps, provider identifiers, consent or opt-out status, delivery state, and failure information associated with transactional email and SMS communications.

Examples include reservation confirmations, reservation migration notifications, table-ready notifications, cancellation notices, account notices, support messages, and payment-related communications.

We may use personal information to provide reservations and Restaurant-management services; identify users and Restaurants; operate waitlists and seating workflows; deliver reservation and table-ready communications; process payments, refunds, and subscriptions; provide support; maintain transaction and communication records; detect fraud or misuse; maintain security; troubleshoot and improve the Services; generate Restaurant and Seatd internal reporting; comply with law; and enforce agreements.

We will not intentionally use personal information in a manner materially inconsistent with this Policy without providing any notice or consent required by applicable law.

A participating Restaurant may receive information regarding Guests associated with that Restaurant so the Restaurant can provide reservation, seating, hospitality, customer-support, and related services.

Seatd does not intentionally provide one Restaurant access to another Restaurant's Guest records through the ordinary operation of the Services. Restaurants are independently responsible for ensuring their use of Guest information complies with applicable law and their agreements with Seatd.

We may disclose personal information to vendors and service providers that help us operate Seatd, including cloud-hosting and database providers, payment processors, communications providers, email providers, telecommunications carriers, security services, analytics providers, customer-support providers, professional advisers, and other vendors reasonably necessary to provide the Services. These service providers may process information as necessary to deliver Seatd services.

We may also disclose information where directed by an authorized user, where necessary to complete a transaction or reservation, or as otherwise permitted or required by law.

At launch, Seatd does not intend to sell Guest reservation information for monetary consideration or use Guest reservation information for third-party cross-context behavioral advertising. If Seatd materially changes these practices, this Policy and any legally required notice or opt-out mechanism will be updated before the changed practice is implemented.

Mobile phone numbers and SMS consent will not be sold or shared with third parties for their marketing or promotional purposes.

The legal definitions of "sale," "sharing," "targeted advertising," and similar terms vary by jurisdiction. Seatd will administer applicable rights according to the law governing the relevant processing activity.

Seatd uses SMS for transactional reservation and waitlist communications, including confirmations, reminders, table-ready notifications, and seating updates. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not required to make a reservation.

Recipients may reply STOP to opt out or HELP for help. Seatd may maintain records of consent, opt-out requests, HELP requests, delivery events, and related communications to administer preferences and demonstrate compliance.

Seatd may use cookies, local storage, server logs, analytics, or similar technologies to maintain sessions, remember preferences, secure accounts, understand product usage, troubleshoot errors, and improve the Services. Where applicable law requires consent or an opt-out mechanism for a particular technology, Seatd will provide the required choice.

Seatd retains information for as long as reasonably necessary for the purposes described in this Policy, including providing active Services, preserving reservation and transaction records, resolving disputes, complying with accounting or legal obligations, preventing fraud, maintaining security, and enforcing agreements.

Retention periods may differ by category of information. When information is no longer reasonably necessary, Seatd may delete, de-identify, or aggregate it, subject to legal, security, backup, and operational requirements.

Seatd uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No information system can guarantee absolute security.

Seatd also relies on service providers to maintain safeguards appropriate to the information they process on Seatd's behalf.

Depending on applicable law, an individual may have the right to request confirmation of processing, access to personal information, a copy of information, correction of inaccurate information, deletion, portability, or to exercise applicable rights relating to certain sales, sharing, targeted advertising, profiling, or consent-based processing.

Seatd intends to provide a reasonable process for submitting privacy requests even where a particular statutory threshold may not require every right. Seatd will evaluate each request under the laws applicable to the individual and the processing activity.

Seatd may take reasonable steps to verify the identity and authority of the person making a request before disclosing, correcting, exporting, or deleting information.

The Services are not directed to children under thirteen (13), and Seatd does not knowingly seek to collect personal information directly from children under thirteen. If Seatd learns that it has collected personal information from a child in a manner prohibited by applicable law, Seatd will take appropriate steps to address the information.

Seatd may preserve or disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, enforceable court orders, protect the rights or safety of Seatd or others, investigate fraud or security incidents, or establish, exercise, or defend legal claims.

If Seatd is involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

Seatd may operate across multiple U.S. states and territories. Privacy, consumer-protection, and communications requirements may differ by jurisdiction. Seatd may supplement this Policy with jurisdiction-specific notices where required.

Nothing in this Policy limits a right or remedy that applicable law does not permit Seatd to waive.

Seatd may update this Privacy Policy as the Services, technology, vendors, or applicable requirements change. The "Last Updated" date identifies the current version. Where required, Seatd will provide notice of material changes and an appropriate opportunity to exercise applicable privacy choices.

Privacy and customer-support requests may be submitted to support@seatd.net. General inquiries may be sent to hello@seatd.net. Legal or administrative notices may be sent to admin@seatd.net.