Guest communications

SMS Messaging & Opt-In

Seatd uses transactional SMS messages to provide reservation and waitlist updates to guests who voluntarily opt in. SMS consent is optional and is not required to make a reservation.

How guests opt in

1. A guest enters their mobile phone number during the Seatd booking or waitlist process.
2. The guest is presented with a separate SMS consent checkbox.
3. The checkbox is unchecked by default.
4. The guest must actively select the checkbox to opt in.
5. Guests may continue without selecting the checkbox.

Example of the Seatd guest opt-in form.

Mobile phone

Used for reservation contact and, if you opt in below, transactional SMS updates.

I agree to receive transactional text messages from Seatd about my reservation or waitlist, including confirmations, reminders, table ready notifications, and seating updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not required to make a reservation.

This example does not collect, submit, or store a phone number or consent choice.

Messages guests may receive

Reservation confirmations
Reservation reminders
Waitlist updates
Table ready notifications
Seating updates
Other service-related reservation or waitlist notifications

Seatd does not use this transactional SMS consent for marketing messages.

Managing SMS preferences

Reply STOP to opt out.
Reply HELP for help.
Message frequency varies.
Message and data rates may apply.
SMS consent is not required to make a reservation.

Privacy

Mobile phone numbers and SMS consent are not sold or shared with third parties for their marketing or promotional purposes. Service providers may process information as necessary to deliver Seatd services.

Customer support

Email support@seatd.net for help with Seatd reservation and waitlist messages.

Call 406-451-4844.